Our Services
OUR SERVICES
We know that the needs of our customers are going to vary, that is why we provide customised support solutions to meet each of our customers requirements. From the day-to-day essentials such as emails to comprehensive cloud solutions, we ensure we thoroughly assess our customers requirements and provide the right solutions and services. We offer a wide range of IT services including setup, installation, repairs, upgrades, virus & malware removal, troubleshooting, backup, disaster recovery, as well as migration to Cloud and Office365.
HELPDESK SUPPORT
The effect of unexpected IT problems can have a devastating effect on your business. When that happens we can get you out of trouble with Ad-Hoc IT Support.
The last minute is not the best time to find a quality IT service provider when there is a problem with your computer or network system. As soon as an incident occurs you need an IT support cover from a dedicated IT support team that has the resources to respond quickly and effectively.
Reliable IT provides emergency and ad-hoc IT services to small to medium size businesses in Sydney. Our experienced team of professionally trained engineers are available to get you out of trouble, regardless of what IT problem you are experiencing.
We offer a range of prepaid block of hours at discounted rates. With prepaid block of hours, when we get a service request, whether it is on-site or remote, your time will be accurately tracked, indicating the type of service completed and the amount of time used. The time used will then be deducted from your pre-paid block of hours.
MANAGED IT SUPPORT
Managed IT Support service is ideal for any business that relies heavily on computer system to perform daily activities such as accessing e-mails, printing documents, sharing files & folders, handling appointments, generating reports, managing clients accounts/database etc.
One of the main challenges companies face runnning a business is supporting the day to day IT systems. Your time is valuable and rather than wasting time dealing with IT issues, you’d rather spend your time building value, efficiencies and profitibility.
We become your virtual IT department – being a single point of contact for all of your IT needs from desktop to server management. Our dedicated team can look after every aspect of your IT system and ensure things run smoothly. We will monitor, manage and maintain your entire IT system so that you can focus on your business while we focus on providing you efficient & stable IT system.
MANAGED IT SECURITY
Everyday we hear about computer crimes including network hacking, identity theft, unauthorized money transfers, computers being infected with viruses & spyware etc. Most of these problems are due to unprotected computers and network connections.
With the emergence of smart devices, mobile users and the ever increasing use of the internet, security is a major concern for businesses of all sizes. Risks to businesses include data breach, service disruption as well as identity theft which all lead to significant financial losses and productivity decline. Therefore security of your IT infrastructure is a top priority and we can assess, design and deliver security services to secure your most valuable IT resources.
Our managed IT security solutions require no interaction for your end-users, unlike typical software firewalls that only offer basic protection and are often at the will of the user to decide when to allow or disallow software to run on the workstation, no sluggish workstations, no nagging access requests, and as always, peace of mind knowing your infrastructure is being protected and managed.
CLOUD SOLUTIONS
Clouding Computing has become a very popular buzzword over the past several years. Cloud solutions makes software and services more affordable for small to medium sized businesses by bringing you significant cost savings, better security, greater flexibility and mobility plus better business continuity.
Cloud computing uses hosted resources located in large secure data centers to provide computer platforms, applications or infrastructure, freeing you from worries about hardware, cooling, power, and other IT infrastructure concerns, as well as the costs that go with them.
Many services are available as a cloud solution, including:
- Hosted exchange email and anti-spam solutions
- Hosted anti-virus and anti-malware solutions
- File sharing and storage solutions
- Web protection and filtering solutions
- Online software subscriptions
- Desktop and infrastructure as a service
BACKUP SOLUTIONS
Data can be lost due to many reasons including accidental deletion, a virus infection, or a hard drive crash. When this happens, an up to date backup will allow you to restore all of your files without losing any data.
We have researched and tested a wide range of backup technologies, therefore we can confidently recommend and implement the ones that are most reliable, efficient and cost effective to backup and to restore quickly in the event of a system failure or disaster.
Regardless of the size of your business, whether it is just a small business with few computers or it is a medium size business with multiple servers, we can offer an excellent, cost effective backup solution to protect your data.
We’ll work with you to understand what you need and plan a backup solution that is scalable, flexible and reliable. We’ll leverage cloud solutions where appropriate and other technologies where it’s not. Most of all though, we’ll provide you with a backup solution that just works.
OFFICE 365 FOR BUSINESS
Microsoft Office 365 is the next generation of Microsoft’s flexible cloud computing offering, with various flavors to accommodate small to large businesses. This comprehensive offering includes Exchange Online, SharePoint Online, Lync Online, Office Web Apps as well as Office Professional Plus.
Whether you are a small business with 2 employees or a large company with 100 of employees, Office 365 is something worth taking a look at. Best of all, these applications are based on a per user per month model, allowing you to purchase and deploy services as needed, while predicting monthly costs.
ReliableIT is a Microsoft Partner and we have specialised in Office 365 migrations. Our migration process will move your email, calendar, and contacts from any email system into Microsoft’s Secure Cloud Hosted Platform. The migration takes place behind the scenes meaning you and your company can continue to work while your email migration occurs.
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Our staff knows how to get the job done, and we often exceed the expectations of our clients.